VibeMath Support
Get help with VibeMath on web or mobile, manage billing, request account deletion, or export your data.
Contact support
Email us with questions, bug reports, or feedback. We normally respond within 48 hours.
support@vibemath.appSubscription and billing
Open Profile and Subscription while signed in to reach the management page for the platform where you purchased Pro. Web subscribers can cancel, update payment details, and access invoices through the RevenueCat customer portal. Apple and Google subscriptions remain managed by their respective stores.
Delete your VibeMath account
VibeMath is published by TwentyThree Labs. You can request permanent deletion of your VibeMath account and its associated data even if you no longer have the mobile app installed.
Request account deletion
- Email support@vibemath.app with the subject "VibeMath Account Deletion Request."
- Include the email address you used for VibeMath so we can verify that you own the account.
- We will complete verified requests within 7 business days and email you when deletion is complete.
You can also delete your account in the mobile app by opening Profile and selecting Delete account. The email option above does not require access to the app.
Data that will be deleted
- Your Firebase Authentication account and VibeMath profile
- Math prompts, uploaded files, generated videos, thumbnails, and narration files
- AI tutor conversations and generated text solutions
- Quizzes, study plans, saved collections, and learning progress
- Community posts, replies, votes, flags, feedback, and notification settings associated with your account
- VibeMath subscription status and usage records
Data that may be retained
Records that we or our payment providers must keep for tax, accounting, fraud-prevention, or other legal obligations may be retained for the legally required period. Billing and transaction records may be retained for up to 7 years. Anonymized crash and error logs expire within 90 days. Retained records are not used to keep your VibeMath account active.
See our Privacy Policy for more information.
Cancel paid billing separately
Deleting your VibeMath account does not cancel an active web, Apple, or Google subscription. Cancel it first through Profile and Subscription or the original payment platform to prevent future renewal charges.
Open subscription settingsRequest a data export
To request a machine-readable copy of your VibeMath data, email us from the address associated with your account. We will respond within 30 days.
Email a data export request